FoMO và ý định thay đổi công việc: Góc nhìn mới từ trải nghiệm nhân viên ngân hàng tại Thành phố Hồ Chí Minh
0
Ngày xuất bản Online:
25/08/2026
Chuyên mục:
Quản trị kinh doanh, Marketing, Thương mại, Du lịch
Nội dung chính của bài viết
Tóm tắt
Nghiên cứu này kiểm định mô hình tác động của hiện tượng tâm lý “Nỗi sợ bị bỏ lỡ”– FoMO đến mức độ kiệt sức nghề nghiệp và ý định thay đổi công việc của nhân viên trong môi trường ngân hàng. Đồng thời, nghiên cứu cũng xem xét tác động tiêu cực của FoMO đến hạnh phúc của nhân viên và mức độ hài lòng trong công việc. Dựa trên nền tảng lý thuyết về cơ sở lý luận, mô hình nghiên cứu được kiểm định bằng dữ liệu khảo sát thu thập từ 351 nhân viên ngân hàng đang làm việc tại Thành phố Hồ Chí Minh – khu vực có tốc độ chuyển đổi số nhanh và áp lực công việc cao trong lĩnh vực tài chính – ngân hàng. Phân tích dữ liệu bằng phương pháp PLS-SEM cho thấy FoMO không chỉ làm gia tăng kiệt sức nghề nghiệp và ý định rời bỏ công việc, mà còn gây suy giảm đáng kể đến hạnh phúc và mức độ hài lòng công việc của nhân viên ngân hàng. Kết quả nghiên cứu mang lại bằng chứng thực nghiệm có giá trị về những hệ quả tiêu cực của FoMO trong bối cảnh ngành ngân hàng hiện nay, đồng thời đặt nền tảng cho việc xây dựng các chính sách quản trị tinh thần hiệu quả và phát triển văn hóa tổ chức tích cực, lành mạnh. Ngoài ra, nghiên cứu cũng góp phần lấp đầy khoảng trống học thuật trong việc khám phá vai trò của các yếu tố tâm lý – xã hội đối với hiệu quả sử dụng nguồn nhân lực, đặc biệt trong bối cảnh chuyển đổi số và áp lực cạnh tranh ngày càng gia tăng trong lĩnh vực dịch vụ tài chính.
Abstract
This study tests a conceptual model examining the psychological phenomenon of Fear of Missing Out (FoMO) and its impact on job burnout and employees’ intention to change jobs within the banking sector. Additionally, the research examines the adverse effects of FoMO on employee well-being and job satisfaction. Grounded in established theoretical foundations, the proposed model is validated using survey data collected from 351 bank employees currently working in Ho Chi Minh City—a region experiencing rapid digital transformation and facing high work pressure in the finance and banking industry. Using Partial Least Squares Structural Equation Modeling (PLS-SEM), the analysis reveals that FoMO not only increases job burnout and turnover intention but also significantly reduces employee well-being and job satisfaction. These findings provide valuable empirical evidence on the detrimental consequences of FoMO in the contemporary banking context. The study also offers practical implications for developing effective mental health management policies and fostering a positive, healthy organizational culture. Furthermore, the research contributes to filling a gap in the academic literature by examining the role of psychosocial factors in human resource effectiveness, particularly in the context of increasing digital transformation and competitive pressure in the financial services sector.
Chi tiết bài viết
Lĩnh vực kinh tế (JEL Codes)
M12 - Personnel Management • Executives; Executive Compensation - Business Administration
Tài liệu tham khảo
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Beyens, I., Frison, E., & Eggermont, S. (2016). “I don’t want to miss a thing”: Adolescents’ fear of missing out and its relationship to adolescents’ social needs, Facebook use, and Facebook related stress. Computers in Human Behavior, 64, 1–8. https://doi.org/10.1016/j.chb.2016.05.083
Bhardwaj, A., Mishra, S., & Jain, T. K. (2021). An analysis to understanding the job satisfaction of employees in banking industry. Materials Today Proceedings, 37, 170–174. https://doi.org/10.1016/j.matpr.2020.04.783
Bhavya, R. N., & Satyavathi, R. (2017). Employee job satisfaction. International Journal of Engineering and Management Research (IJEMR), 7(5), 85-94.
Bodhi, R. (2024). How does enterprise social media use affect employees’ psychological well-being and innovative work performance? Findings from hybrid approaches. Information Technology and People. https://doi.org/10.1108/itp-02-2023-0195
Budnick, C. J., Rogers, A. P., & Barber, L. K. (2020). The fear of missing out at work: Examining costs and benefits to employee health and motivation. Computers in Human Behavior, 104, 106161. https://doi.org/10.1016/j.chb.2019.106161
Chadi, A., & Hetschko, C. (2018). The magic of the new: How job changes affect job satisfaction. Journal of Economics & Management Strategy, 27(1), 23–39. https://doi.org/10.1111/jems.12217
Chen, C., & Chen, M. (2021). Well-being and career change intention: COVID-19’s impact on unemployed and furloughed hospitality workers. International Journal of Contemporary Hospitality Management, 33(8), 2500–2520. https://doi.org/10.1108/ijchm-07-2020-0759
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Dhir, A., Yossatorn, Y., Kaur, P., & Chen, S. (2018). Online social media fatigue and psychological wellbeing—A study of compulsive use, fear of missing out, fatigue, anxiety and depression. International Journal of Information Management, 40, 141–152. https://doi.org/10.1016/j.ijinfomgt.2018.01.012
Dorani, D. N. (2021). The effect of the fear of missing out phenomenon in the relationship between well-being and social media addiction. Journal of Experiential Psychotherapy, 24(3), 40–53.
Elhai, J. D., Levine, J. C., Dvorak, R. D., & Hall, B. J. (2016). Fear of missing out, need for touch, anxiety and depression are related to problematic smartphone use. Computers in Human Behavior, 63, 509–516. https://doi.org/10.1016/j.chb.2016.05.079
Elhai, J. D., McKay, D., Yang, H., Minaya, C., Montag, C., & Asmundson, G. J. G. (2021). Health anxiety related to problematic smartphone use and gaming disorder severity during COVID ‐19: Fear of missing out as a mediator. Human Behavior and Emerging Technologies, 3(1), 137–146. https://doi.org/10.1002/hbe2.227
Elhai, J. D., Yang, H., & Montag, C. (2020). Fear of missing out (FOMO): overview, theoretical underpinnings, and literature review on relations with severity of negative affectivity and problematic technology use. Brazilian Journal of Psychiatry, 43(2), 203–209. https://doi.org/10.1590/1516-4446-2020-0870
Fridchay, J., & Reizer, A. (2022). Fear of Missing out (FOMO): Implications for Employees and Job Performance. The Journal of Psychology, 156(4), 257–277. https://doi.org/10.1080/00223980.2022.2034727
Garg, K., Dar, I. A., & Mishra, M. (2018). Job Satisfaction and work Engagement: A study using Private sector bank managers. Advances in Developing Human Resources, 20(1), 58–71. https://doi.org/10.1177/1523422317742987
Gillet, N., Fouquereau, E., Forest, J., Brunault, P., & Colombat, P. (2011). The Impact of Organizational Factors on Psychological Needs and Their Relations with Well-Being. Journal of Business and Psychology, 27(4), 437–450. https://doi.org/10.1007/s10869-011-9253-2
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Trích dẫn bài báo
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