Nghiên cứu tác động của trao đổi lãnh đạo - nhân viên đến hiệu quả làm việc của nhân viên ngành ngân hàng trên địa bàn Thành phố Hồ Chí Minh
Ngày xuất bản Online:
25/12/2025
Chuyên mục:
Quản trị kinh doanh, Marketing, Thương mại, Du lịch
Nội dung chính của bài viết
Tóm tắt
Nghiên cứu này nhằm khám phá tác động của trao đổi lãnh đạo - nhân viên (Leader-Member Exchange - trao đổi lãnh đạo - nhân viên) đến hiệu quả làm việc của nhân viên tại các ngân hàng ở TPHCM thông qua trung gian: sự hài lòng trong công việc và hạnh phúc của nhân viên. Dựa trên lý thuyết nền tảng trao đổi lãnh đạo - nhân viên và lý thuyết tự quyết, nghiên cứu xây dựng khung khái niệm tinh gọn, làm rõ các mối quan hệ đa chiều. Mẫu nghiên cứu chọn theo phương pháp lấy mẫu thuận tiện, với tổng số 330 nhân viên đang làm việc tại các ngân hàng thương mại trên địa bàn TPHCM. Dữ liệu được xử lý và phân tích bằng phần mềm SmartPLS 3.3.3 thông qua mô hình phương trình cấu trúc bình phương bé nhất từng phần (PLS-SEM). Khác với các nghiên cứu trước chủ yếu tập trung vào tác động trực tiếp của trao đổi lãnh đạo - nhân viên đến hiệu quả làm việc thông qua sự hài lòng công việc, nghiên cứu này nhấn mạnh vai trò trung gian của hạnh phúc nhân viên - một yếu tố ít được chú trọng trước đây và xác định mức độ ảnh hưởng tăng dần theo thứ tự: hạnh phúc nhân viên, trao đổi lãnh đạo - nhân viên và sự hài lòng trong công việc. Dựa trên những phát hiện này, nghiên cứu đề xuất một số khuyến nghị quản trị cụ thể nhằm nâng cao hiệu quả làm việc của nhân viên tại các ngân hàng, đặc biệt trong bối cảnh sức khỏe tinh thần của họ là vấn đề then chốt.
Abstract
This study aims to examine the impact of Leader-Member Exchange on employee performance in commercial banks in Ho Chi Minh City, with job satisfaction and employee happiness serving as mediating variables. Grounded in Leader-Member Exchange theory and Self-Determination Theory, the research constructs a streamlined conceptual framework that elucidates the multidimensional relationships among the variables. The sample was selected using a convenience sampling method, comprising 330 employees currently working at commercial banks in Ho Chi Minh City. Data was processed and analyzed using SmartPLS 3.3.3 through the Partial Least Squares Structural Equation Modeling (PLS-SEM) approach. Unlike previous studies that primarily focused on the direct effect of Leader - Member Exchange on performance via job satisfaction, this study emphasizes the mediating role of employee happiness - an underexplored variable and reveals that the magnitude of impact on employee performance increases in the following order: employee happiness, leader - member exchange, and job satisfaction. Based on these findings, the study proposes several specific managerial recommendations to enhance employee performance at banks, especially in the context where mental health has become a critical concern.
Từ khóa
Trao đổi lãnh đạo - nhân viên; Hiệu quả làm việc; Hạnh phúc nhân viên; Sự hài lòng trong công việc
Chi tiết bài viết
Lĩnh vực kinh tế (JEL Codes)
J53 - Labor–Management Relations • Industrial Jurisprudence - Labor–Management Relations, Trade Unions, and Collective Bargaining, M12 - Personnel Management • Executives; Executive Compensation - Business Administration, M54 - Labor Management - Personnel Economics
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Trích dẫn bài báo
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