Factors affecting the intention to adopt cloud accounting software in small and medium enterprises in Ho Chi Minh City
Main Article Content
Abstract
In the trend of the digital economy along with the widespread Industrial Revolution 4.0, accounting work organization needs to innovate in applying information technology (IT) in the implementation and management of accounting tasks. Cloud accounting software is built based on the development achievements of Cloud Computing, data is stored on data center servers, helping to process data and accounting work anytime, anywhere. and on every device. This article aims to identify factors influencing the intention of the adoption of cloud accounting software in small and medium enterprises (SMEs) in Ho Chi Minh City. Through data collection using questionnaires from 210 SMEs and using SPSS analysis tools, the research results show that there is an impact of factors such as perceived usefulness, perceived ease of use, manager support, social influences, and application risks that affect the intention to apply cloud accounting software of these businesses. These results provide useful information to help business managers better understand the benefits of the application, the role and importance of IT application in general, and cloud accounting software in particular in business operations, contributing to improving accounting work at the business.
Article Details
Keywords
Adoption intention, Cloud accounting software, SMEs
References
Abubakar, A. D., Bass, J. M., & Allison, I. (2014). Cloud computing: Adoption issues for sub‐saharan African SMEs. The Electronic Journal of Information Systems in Developing Countries, 62(1), 1-17. https://doi.org/10.1002/j.1681-4835.2014.tb00439.x
Adam, I. O., & Musah, A. (2015). Small and Medium Enterprises (SMEs) in the Cloud in Developing Countries: A Synthesis of the Literature and Future Research Directions. Journal of Management and Sustainability, 5(1), 115-139.
Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage of information technology: A replication. MIS quarterly, 227-247. https://doi.org/10.2307/249577
Agarwal, R., & Karahanna, E. (2000). Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage. MIS quarterly, 665-694. https://doi.org/10.2307/3250951
Agus Pramuka, B., & Pinasti, M. (2020). Does Cloud-Based Accounting Information System Harmonize the Small Business Needs? Journal of Information and Organizational Sciences, 44(1), 141-156. https://doi.org/10.31341/jios.44.1.6
Alshirah, M., Lutfi, A., Alshirah, A., Saad, M., Ibrahim, N., & Mohammed, F. (2021). Influences of the environmental factors on the intention to adopt cloud based accounting information system among SMEs in Jordan. Accounting, 7(3), 645-654. DOI: 10.5267/j.ac.2020.12.013
Chiles, T. H., & McMackin, J. F. (1996). Integrating variable risk preferences, trust, and transaction cost economics. Academy of management review, 21(1), 73-99. https://doi.org/10.5465/amr.1996.9602161566
Chong, Y., & Nizam, I. (2018). The impact of accounting software on business performance. International Journal of Information System and Engineering, 6(1), 1-25. DOI: 10.24924/ijise/2018.04/v6.iss1/01.26
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008
Davis, F. D., & Venkatesh, V. (1996). A critical assessment of potential measurement biases in the technology acceptance model: three experiments. International journal of human-computer studies, 45(1), 19-45. https://doi.org/10.1023/A:1015221710638
Dimitriu, O., & Matei, M. (2014). A new paradigm for accounting through cloud computing. Procedia economics and finance, 15, 840-846. https://doi.org/10.1016/S2212-5671(14)00541-3
Doll, W. J., Hendrickson, A., & Deng, X. (1998). Using Davis's perceived usefulness and ease‐of‐use instruments for decision making: a confirmatory and multigroup invariance analysis. Decision sciences, 29(4), 839-869. https://doi.org/10.1111/j.1540-5915.1998.tb00879.x
Durbin, J., & Watson, G. S. (1992). Testing for serial correlation in least squares regression. II. In Breakthroughs in Statistics: Methodology and Distribution (pp. 260-266). New York, NY: Springer New York. https://doi.org/10.1007/978-1-4612-4380-9_20
Eldalabeeh, A. R., Obeid Al-Shbail, M., Almuiet, M. Z., Baker, M. B., & E’leimat, D. (2021). Cloud-Based Accounting Adoption in Jordanian Financial Sector. The Journal of Asian Finance, Economics, and Business, 8(2), 833-849. doi:10.13106/jafeb.2021.vol8.no2.0833
Faccia, A., Al Naqbi, M. Y. K., & Lootah, S. A. (2019, August). Integrated Cloud Financial Accounting Cycle: How Artificial Intelligence, Blockchain, and XBRL will Change the Accounting, Fiscal and Auditing Practices. In Proceedings of the 2019 3rd International Conference on Cloud and Big Data Computing, pp. 31-37. Oxford, United Kingdom. https://doi.org/10.1145/3358505.3358507
Grover, V., & Goslar, M. D. (1993). The initiation, adoption, and implementation of telecommunications technologies in US organizations. Journal of management information systems, 10(1), 141-164. https://doi.org/10.1080/07421222.1993.11517994
Gunasekaran, A., Rai, B. K., & Griffin, M. (2011). Resilience and competitiveness of small and medium size enterprises: an empirical research. International journal of production research, 49(18), 5489-5509. https://doi.org/10.1080/00207543.2011.563831
Hamundu, F. M., Husin, M. H., Baharudin, A. S., & Khaleel, M. (2020). Intention to Adopt Cloud Accounting: A Conceptual Model from Indonesian MSMEs Perspectives. The Journal of Asian Finance, Economics, and Business, 7(12), 749-759. DOI:10.13106/jafeb.2020.vol7.no12.749
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate data analysis (7th ed.). Harlow, Essex: Pearson https://doi.org/10.1198/tech.2007.s455
Haleem, A. (2020). Owner manager’s acceptance of cloud accounting: an evaluation based on utaut model. Journal of Information Systems & Information Technology (JISIT), 5(1), 75-88. http://ir.lib.seu.ac.lk/handle/123456789/5436
Hamad, H. A., Hamza, P. A., Gardi, B., Saeed, K., Qader, D., & Anwar, G. (2021). The influence of accounting software in minimizing business costs. International journal of Engineering, Business and Management, 5(5). DOI: https://dx.doi.org/10.22161/ijebm.5.5.4
Khanom, T. (2017). Cloud accounting: a theoretical overview. IOSR Journal of Business and Management, 19(6), 31-38. DOI:10.9790/487X-1906053138
Le, O. T. T. L., & Cao, Q. (2020). Examining the technology acceptance model using cloud-based accounting software of Vietnamese enterprises. Management Science Letters, 10(12), 2781-2788.
Lutfi, A. (2022). Understanding the intention to adopt cloud-based accounting information system in Jordanian SMEs. International Journal of Digital Accounting Research, 22. DOI: 10.4192/1577-8517-v22_2
Lui, K. M., & Chan, K. C. (2008). Rescuing troubled software projects by team transformation: A case study with an ERP project. IEEE Transactions on Engineering Management, 55(1), 171-184. DOI: 10.1109/TEM.2007.912933
Musa, Z. K. C., Muhayiddin, M. N., Yusoff, M. N. H., Ismail, M., & Muhamad, M. (2019). Intention to Use Cloud Accounting System Among SMEs in Malaysia: A Conceptual Framework of a Modified Unified Theory of Acceptance and Use of Technology (UTAUT) Model. Research in World Economy, 10(2), 74-78. DOI: 10.5430/rwe.v10n2p74
Mawhinney, C. H., & Lederer, A. L. (1990). A study of personal computer utilization by managers. Information & Management, 18(5), 243-253. https://doi.org/10.1016/0378-7206(90)90026-E
Premarathne, D. S., Rajeshwaran, N., & Umayangana, E. K. (2021). Determinants of Adoption of Cloud-based Accounting: A Paradigm Shift in Sri Lanka. Asian Journal of Management Studies, 1(1), 103-127. https://www.sab.ac.lk/ajms/
Premkumar, G., & Roberts, M. (1999). Adoption of new information technologies in rural small businesses. Omega, 27(4), 467-484. https://doi.org/10.1016/S0305-0483(98)00071-1
Prichici, C., & Ionescu, B. (2015). Cloud accounting–A new paradigm of accounting policies. SEA-Practical Application of Science, 3(1/7), 489-496. https://www.ceeol.com/search/article-detail?id=741595
Razi, M. A., & Madani, H. H. (2013). An analysis of attributes that impact adoption of audit software: An empirical study in Saudi Arabia. International Journal of Accounting & Information Management, 21(2), 170-188. https://doi.org/10.1108/18347641311312320
Robey, D. (1979). User attitudes and management information system use. Academy of Management Journal, 22(3), 527-538. https://doi.org/10.5465/255742
Rogers, E. M. (1996). " Diffusion of Innovations", (Book Review). Journalism and Mass Communication Quarterly, 73(1), 249.
Sahid, S. (2021). Strategizing SME Performance in the 4th Industrial Revolution Era: An Entrepreneurial Marketing Approach. In Handbook of Research on Innovation and Development of E-Commerce and E-Business in ASEAN (pp. 376-394). IGI Global. DOI: 10.4018/978-1-7998-4984-1.ch020
Salwani, M.I., Marthandan, G., Norzaidi, M.D. and Chong, S.C. (2009), E-commerce usage and business performance in the Malaysian tourism sector: empirical analysis , Information Management & Computer Security, 17(2), 166-185. https://doi.org/10.1108/09685220910964027
Shore, J. B., Henderson, D. A., & Childers, J. (2011). Developing business policy to enhance rural small business competitiveness. Academy of Entrepreneurship Journal, 17(1), 47- 63.
Simapivapan, M. T. (2018). Fac tor Influencing the Adoption Process of Cloud Accounting Software for Thai SME Business (Doctoral dissertation, Doctoral Dissertation, Thammasat University).
Soni, R., Saluja, R., & Vardia, S. (2018). Awareness and Adoption of Cloud Accounting Software: An Empirical Research. IUP Journal of Accounting Research & Audit Practices, 17(2).
Tabachnick, B. G., & Fidell, L. S.(1996). Using multivariate statistics. New York: HarperCollinsTabachnickUsing multivariate statistics1996.
Thong, J. Y. (1999). An integrated model of information systems adoption in small businesses. Journal of management information systems, 15(4), 187-214. https://doi.org/10.1080/07421222.1999.11518227
Toan, P. N. (2021). The impact of cloud accounting software on business performance of small and medium-sized enterprises in Vietnam: The mediating role of senior leader satisfaction. JABES in Vietnamese. http://jabes.ueh.edu.vn/Home/SearchArticle?article_Id=d7a75df7-db87-439e-8a44-4eabf6f617b7
Tsai, W. H., Chien, S. W., Hsu, P. Y., & Leu, J. D. (2005). Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan's industries. International Journal of Management and Enterprise Development, 2(2), 219-239. https://doi.org/10.1504/IJMED.2005.006312
Van den Bergh, K., & Kloppers, S. R. (2019). The absorption and usage of cloud accounting technology by accounting firms in Cape Town for services provided to their clients. African Journal of Science, Technology, Innovation and Development, 11(2), 161-180. https://hdl.handle.net/10520/EJC-1573246e32
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 27(3), 425-478. https://doi.org/10.2307/30036540
Wicaksono, A., Kartikasary, M., & Salma, N. (2020, August). Analyze cloud accounting software implementation and security system for accounting in MSMEs and cloud accounting software developer. In 2020 International Conference on Information Management and Technology (ICIMTech), pp. 538-543. IEEE, Indonesia. DOI: 10.1109/ICIMTech50083.2020.9211271
Yau-Yeung, D., Yigitbasioglu, O., & Green, P. (2020, October). Cloud accounting risks and mitigation strategies: evidence from Australia. Accounting Forum, 44(4), 421-446. https://doi.org/10.1080/01559982.2020.1783047
Yusuf, A. U., & Pontoh, G. T. (2020). Factors Affecting Interest in Using Cloud Accounting Applications in Small and Medium Enterprises (SMEs). International Journal of Information, Business and Management, 12(3), 161-173.
Zhang, Y., Xiong, F., Xie, Y., Fan, X., & Gu, H. (2020). The Impact of Artificial Intelligence and Blockchain on the Accounting Profession. IEEE Access, 8, 110461-110477. DOI: 10.1109/ACCESS.2020.3000505
Adam, I. O., & Musah, A. (2015). Small and Medium Enterprises (SMEs) in the Cloud in Developing Countries: A Synthesis of the Literature and Future Research Directions. Journal of Management and Sustainability, 5(1), 115-139.
Adams, D. A., Nelson, R. R., & Todd, P. A. (1992). Perceived usefulness, ease of use, and usage of information technology: A replication. MIS quarterly, 227-247. https://doi.org/10.2307/249577
Agarwal, R., & Karahanna, E. (2000). Time flies when you're having fun: Cognitive absorption and beliefs about information technology usage. MIS quarterly, 665-694. https://doi.org/10.2307/3250951
Agus Pramuka, B., & Pinasti, M. (2020). Does Cloud-Based Accounting Information System Harmonize the Small Business Needs? Journal of Information and Organizational Sciences, 44(1), 141-156. https://doi.org/10.31341/jios.44.1.6
Alshirah, M., Lutfi, A., Alshirah, A., Saad, M., Ibrahim, N., & Mohammed, F. (2021). Influences of the environmental factors on the intention to adopt cloud based accounting information system among SMEs in Jordan. Accounting, 7(3), 645-654. DOI: 10.5267/j.ac.2020.12.013
Chiles, T. H., & McMackin, J. F. (1996). Integrating variable risk preferences, trust, and transaction cost economics. Academy of management review, 21(1), 73-99. https://doi.org/10.5465/amr.1996.9602161566
Chong, Y., & Nizam, I. (2018). The impact of accounting software on business performance. International Journal of Information System and Engineering, 6(1), 1-25. DOI: 10.24924/ijise/2018.04/v6.iss1/01.26
Davis, F. D. (1989). Perceived usefulness, perceived ease of use, and user acceptance of information technology. MIS Quarterly, 13(3), 319-340. https://doi.org/10.2307/249008
Davis, F. D., & Venkatesh, V. (1996). A critical assessment of potential measurement biases in the technology acceptance model: three experiments. International journal of human-computer studies, 45(1), 19-45. https://doi.org/10.1023/A:1015221710638
Dimitriu, O., & Matei, M. (2014). A new paradigm for accounting through cloud computing. Procedia economics and finance, 15, 840-846. https://doi.org/10.1016/S2212-5671(14)00541-3
Doll, W. J., Hendrickson, A., & Deng, X. (1998). Using Davis's perceived usefulness and ease‐of‐use instruments for decision making: a confirmatory and multigroup invariance analysis. Decision sciences, 29(4), 839-869. https://doi.org/10.1111/j.1540-5915.1998.tb00879.x
Durbin, J., & Watson, G. S. (1992). Testing for serial correlation in least squares regression. II. In Breakthroughs in Statistics: Methodology and Distribution (pp. 260-266). New York, NY: Springer New York. https://doi.org/10.1007/978-1-4612-4380-9_20
Eldalabeeh, A. R., Obeid Al-Shbail, M., Almuiet, M. Z., Baker, M. B., & E’leimat, D. (2021). Cloud-Based Accounting Adoption in Jordanian Financial Sector. The Journal of Asian Finance, Economics, and Business, 8(2), 833-849. doi:10.13106/jafeb.2021.vol8.no2.0833
Faccia, A., Al Naqbi, M. Y. K., & Lootah, S. A. (2019, August). Integrated Cloud Financial Accounting Cycle: How Artificial Intelligence, Blockchain, and XBRL will Change the Accounting, Fiscal and Auditing Practices. In Proceedings of the 2019 3rd International Conference on Cloud and Big Data Computing, pp. 31-37. Oxford, United Kingdom. https://doi.org/10.1145/3358505.3358507
Grover, V., & Goslar, M. D. (1993). The initiation, adoption, and implementation of telecommunications technologies in US organizations. Journal of management information systems, 10(1), 141-164. https://doi.org/10.1080/07421222.1993.11517994
Gunasekaran, A., Rai, B. K., & Griffin, M. (2011). Resilience and competitiveness of small and medium size enterprises: an empirical research. International journal of production research, 49(18), 5489-5509. https://doi.org/10.1080/00207543.2011.563831
Hamundu, F. M., Husin, M. H., Baharudin, A. S., & Khaleel, M. (2020). Intention to Adopt Cloud Accounting: A Conceptual Model from Indonesian MSMEs Perspectives. The Journal of Asian Finance, Economics, and Business, 7(12), 749-759. DOI:10.13106/jafeb.2020.vol7.no12.749
Hair, J. F., Black, W. C., Babin, B. J., & Anderson, R. E. (2009). Multivariate data analysis (7th ed.). Harlow, Essex: Pearson https://doi.org/10.1198/tech.2007.s455
Haleem, A. (2020). Owner manager’s acceptance of cloud accounting: an evaluation based on utaut model. Journal of Information Systems & Information Technology (JISIT), 5(1), 75-88. http://ir.lib.seu.ac.lk/handle/123456789/5436
Hamad, H. A., Hamza, P. A., Gardi, B., Saeed, K., Qader, D., & Anwar, G. (2021). The influence of accounting software in minimizing business costs. International journal of Engineering, Business and Management, 5(5). DOI: https://dx.doi.org/10.22161/ijebm.5.5.4
Khanom, T. (2017). Cloud accounting: a theoretical overview. IOSR Journal of Business and Management, 19(6), 31-38. DOI:10.9790/487X-1906053138
Le, O. T. T. L., & Cao, Q. (2020). Examining the technology acceptance model using cloud-based accounting software of Vietnamese enterprises. Management Science Letters, 10(12), 2781-2788.
Lutfi, A. (2022). Understanding the intention to adopt cloud-based accounting information system in Jordanian SMEs. International Journal of Digital Accounting Research, 22. DOI: 10.4192/1577-8517-v22_2
Lui, K. M., & Chan, K. C. (2008). Rescuing troubled software projects by team transformation: A case study with an ERP project. IEEE Transactions on Engineering Management, 55(1), 171-184. DOI: 10.1109/TEM.2007.912933
Musa, Z. K. C., Muhayiddin, M. N., Yusoff, M. N. H., Ismail, M., & Muhamad, M. (2019). Intention to Use Cloud Accounting System Among SMEs in Malaysia: A Conceptual Framework of a Modified Unified Theory of Acceptance and Use of Technology (UTAUT) Model. Research in World Economy, 10(2), 74-78. DOI: 10.5430/rwe.v10n2p74
Mawhinney, C. H., & Lederer, A. L. (1990). A study of personal computer utilization by managers. Information & Management, 18(5), 243-253. https://doi.org/10.1016/0378-7206(90)90026-E
Premarathne, D. S., Rajeshwaran, N., & Umayangana, E. K. (2021). Determinants of Adoption of Cloud-based Accounting: A Paradigm Shift in Sri Lanka. Asian Journal of Management Studies, 1(1), 103-127. https://www.sab.ac.lk/ajms/
Premkumar, G., & Roberts, M. (1999). Adoption of new information technologies in rural small businesses. Omega, 27(4), 467-484. https://doi.org/10.1016/S0305-0483(98)00071-1
Prichici, C., & Ionescu, B. (2015). Cloud accounting–A new paradigm of accounting policies. SEA-Practical Application of Science, 3(1/7), 489-496. https://www.ceeol.com/search/article-detail?id=741595
Razi, M. A., & Madani, H. H. (2013). An analysis of attributes that impact adoption of audit software: An empirical study in Saudi Arabia. International Journal of Accounting & Information Management, 21(2), 170-188. https://doi.org/10.1108/18347641311312320
Robey, D. (1979). User attitudes and management information system use. Academy of Management Journal, 22(3), 527-538. https://doi.org/10.5465/255742
Rogers, E. M. (1996). " Diffusion of Innovations", (Book Review). Journalism and Mass Communication Quarterly, 73(1), 249.
Sahid, S. (2021). Strategizing SME Performance in the 4th Industrial Revolution Era: An Entrepreneurial Marketing Approach. In Handbook of Research on Innovation and Development of E-Commerce and E-Business in ASEAN (pp. 376-394). IGI Global. DOI: 10.4018/978-1-7998-4984-1.ch020
Salwani, M.I., Marthandan, G., Norzaidi, M.D. and Chong, S.C. (2009), E-commerce usage and business performance in the Malaysian tourism sector: empirical analysis , Information Management & Computer Security, 17(2), 166-185. https://doi.org/10.1108/09685220910964027
Shore, J. B., Henderson, D. A., & Childers, J. (2011). Developing business policy to enhance rural small business competitiveness. Academy of Entrepreneurship Journal, 17(1), 47- 63.
Simapivapan, M. T. (2018). Fac tor Influencing the Adoption Process of Cloud Accounting Software for Thai SME Business (Doctoral dissertation, Doctoral Dissertation, Thammasat University).
Soni, R., Saluja, R., & Vardia, S. (2018). Awareness and Adoption of Cloud Accounting Software: An Empirical Research. IUP Journal of Accounting Research & Audit Practices, 17(2).
Tabachnick, B. G., & Fidell, L. S.(1996). Using multivariate statistics. New York: HarperCollinsTabachnickUsing multivariate statistics1996.
Thong, J. Y. (1999). An integrated model of information systems adoption in small businesses. Journal of management information systems, 15(4), 187-214. https://doi.org/10.1080/07421222.1999.11518227
Toan, P. N. (2021). The impact of cloud accounting software on business performance of small and medium-sized enterprises in Vietnam: The mediating role of senior leader satisfaction. JABES in Vietnamese. http://jabes.ueh.edu.vn/Home/SearchArticle?article_Id=d7a75df7-db87-439e-8a44-4eabf6f617b7
Tsai, W. H., Chien, S. W., Hsu, P. Y., & Leu, J. D. (2005). Identification of critical failure factors in the implementation of enterprise resource planning (ERP) system in Taiwan's industries. International Journal of Management and Enterprise Development, 2(2), 219-239. https://doi.org/10.1504/IJMED.2005.006312
Van den Bergh, K., & Kloppers, S. R. (2019). The absorption and usage of cloud accounting technology by accounting firms in Cape Town for services provided to their clients. African Journal of Science, Technology, Innovation and Development, 11(2), 161-180. https://hdl.handle.net/10520/EJC-1573246e32
Venkatesh, V., Morris, M. G., Davis, G. B., & Davis, F. D. (2003). User acceptance of information technology: Toward a unified view. MIS quarterly, 27(3), 425-478. https://doi.org/10.2307/30036540
Wicaksono, A., Kartikasary, M., & Salma, N. (2020, August). Analyze cloud accounting software implementation and security system for accounting in MSMEs and cloud accounting software developer. In 2020 International Conference on Information Management and Technology (ICIMTech), pp. 538-543. IEEE, Indonesia. DOI: 10.1109/ICIMTech50083.2020.9211271
Yau-Yeung, D., Yigitbasioglu, O., & Green, P. (2020, October). Cloud accounting risks and mitigation strategies: evidence from Australia. Accounting Forum, 44(4), 421-446. https://doi.org/10.1080/01559982.2020.1783047
Yusuf, A. U., & Pontoh, G. T. (2020). Factors Affecting Interest in Using Cloud Accounting Applications in Small and Medium Enterprises (SMEs). International Journal of Information, Business and Management, 12(3), 161-173.
Zhang, Y., Xiong, F., Xie, Y., Fan, X., & Gu, H. (2020). The Impact of Artificial Intelligence and Blockchain on the Accounting Profession. IEEE Access, 8, 110461-110477. DOI: 10.1109/ACCESS.2020.3000505
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