Leadership behavior and employee job performance in Vietnamese banks: The mediating role of organisational culture
0
Online Published:
25/11/2025
Section:
Business Administration, Marketing, Commerce, and Tourism
Main Article Content
Abstract
This study explores the impact of leadership behaviour on employee job performance and the mediating role of organisational culture in Vietnamese commercial banks. Data is collected from 561 full-time employees at 31 joint stock commercial banks, out of 800 distributed survey forms through three channels, including internal email, direct distribution at branches/transaction offices, and social networks (a valid response rate reached 70.1%). The data were analyzed using covariance structural equation modelling (CB-SEM). The results showed that leadership behavior has a direct, positive, and statistically significant impact on employee performance at commercial banks. Organizational culture also has a positive impact on performance, and there is a statistically significant mediating effect in the relationship between leadership behavior and performance. However, the level of mediation is relatively small, suggesting that the impact of leadership behavior on performance mainly occurs through the direct channel, while the transmission channel through culture plays an additional supporting role. The study contributes to extending the application of Total Leadership theory and organizational culture theoretical framework to the context of emerging market banking, clarifying the direct and indirect impact mechanisms influenced by the characteristics of control, compliance, and performance pressure in the industry. In practical terms, the results suggest that bank managers should prioritize developing directive, supportive, and participative leadership behaviors, while reinforcing positive cultural values such as transparency, collaboration, and trust to enhance employee performance. These help enhance organisational competitiveness in the banking industry, which is undergoing rapid technological, human resources, and customer behaviour changes.
Keywords
Commercial bank; Employee Job performance; Leadership behaviour; Organisational culture
Article Details
Field of Economic (JEL Codes)
D29 - Other - Production and Organizations, M10 - General - M14 - Corporate Culture • Diversity • Social Responsibility - Business Administration
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How to Cite
NguyEn, D. K. (2025). Leadership behavior and employee job performance in Vietnamese banks: The mediating role of organisational culture. Journal of Finance - Marketing Research, 4(1en). https://doi.org/10.52932/jfm.v4i1en.741