Proposed Research Model: The Relationship Between Total Quality Management and Sustainable Performance of Small and Medium Enterprises in Ho Chi Minh City.
0
Online Published:
25/11/2025
Section:
Business Administration, Marketing, Commerce, and Tourism
Main Article Content
Abstract
Trong bối cảnh toàn cầu hóa và áp lực ngày càng tăng đối với phát triển bền vững, các doanh nghiệp vừa và nhỏ (SME) tại Việt Nam - đặc biệt là các doanh nghiệp tại Thành phố Hồ Chí Minh - đang phải đối mặt với những thách thức đáng kể trong việc nâng cao hiệu quả hoạt động trong khi vẫn duy trì trách nhiệm với môi trường và xã hội. Quản lý chất lượng toàn diện (TQM) được coi là một công cụ quản lý chiến lược cho phép các công ty tăng cường năng lực nội bộ và đạt được hiệu suất bền vững. Tuy nhiên, các nghiên cứu hiện tại vẫn chưa làm sáng tỏ đầy đủ các cơ chế mà TQM ảnh hưởng đến hiệu suất bền vững, cũng như các yếu tố trung gian và điều tiết định hình mối quan hệ này trong bối cảnh các doanh nghiệp vừa và nhỏ ở các nước đang phát triển. Dựa trên Quan điểm dựa trên nguồn lực (RBV) và Lý thuyết thể chế, nghiên cứu này đề xuất một mô hình lý thuyết để làm rõ mối quan hệ giữa TQM và hiệu suất bền vững của các doanh nghiệp vừa và nhỏ. Mô hình kết hợp các vai trò trung gian của Quản lý chuỗi cung ứng xanh (GSCM) và Đổi mới xanh - hai yếu tố quan trọng chuyển các giá trị cốt lõi của TQM thành kết quả phát triển bền vững. Ngoài ra, áp lực thể chế được coi là một biến điều tiết chính có thể ảnh hưởng đến mức độ mà TQM và GSCM ảnh hưởng đến hiệu suất bền vững. Khung lý thuyết được đề xuất có thể đóng vai trò là nền tảng cho nghiên cứu thực nghiệm trong tương lai và cung cấp định hướng chiến lược cho các doanh nghiệp theo đuổi mục tiêu phát triển bền vững.
Keywords
Total Quality Management; Sustainable Performance; SMEs
Article Details
Field of Economic (JEL Codes)
L29 - Other - Firm Objectives, Organization, and Behavior, M19 - Other - Business Administration, Q59 - Other - Environmental Economics
References
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Agyapong, A., Aidoo, S. O., Acquaah, M., & Akomea, S. (2023). Environmental orientation and sustainability performance; the mediated moderation effects of green supply chain management practices and institutional pressure. Journal of Cleaner Production, 430, 139592. https://doi.org/10.1016/j.jclepro.2023.139592
Albloushi, B., Alharmoodi, A., Jabeen, F., Mehmood, K., & Farouk, S. (2022). Total quality management practices and corporate sustainable development in manufacturing companies: the mediating role of green innovation. Management Research Review, 46(1), 20–45. https://doi.org/10.1108/mrr-03-2021-0194
Al-Dhaafri, H. S., & Alosani, M. S. (2020). Impact of total quality management, organisational excellence and entrepreneurial orientation on organisational performance: empirical evidence from the public sector in UAE. Benchmarking an International Journal, 27(9), 2497–2519. https://doi.org/10.1108/bij-02-2020-0082
Ammar, W., Groeneveld, D., Bhagavatula, C., Beltagy, I., Crawford, M., Downey, D., Dunkelberger, J., Elgohary, A., Feldman, S., Ha, V., Kinney, R., Kohlmeier, S., Lo, K., Murray, T., Ooi, H., Peters, M., Power, J., Skjonsberg, S., Wang, L., . . . Oren, N. (2018). Construction of the Literature Graph in Semantic Scholar. arXiv Preprint arXiv:1805.02262. https://doi.org/10.18653/v1/n18-3011
Anderson, J. C., & Gerbing, D. W. (1988). Structural equation modeling in practice: A review and recommended two-step approach. Psychological Bulletin, 103(3), 411–423. https://doi.org/10.1037/0033-2909.103.3.411
Barakat, B., Milhem, M., Naji, G. M. A., Alzoraiki, M., Muda, H. B., Ateeq, A., & Abro, Z. (2023). Assessing the impact of green training on sustainable business advantage: Exploring the mediating role of green supply chain practices. Sustainability, 15(19), 14144. https://doi.org/10.3390/su151914144
Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
Berrone, P., Fosfuri, A., Gelabert, L., & Gomez‐Mejia, L. R. (2012). Necessity as the mother of ‘green’ inventions: Institutional pressures and environmental innovations. Strategic Management Journal, 34(8), 891–909. https://doi.org/10.1002/smj.2041
Calvo-Mora, A., Ruiz-Moreno, C., Picón-Berjoyo, A., & Cauzo-Bottala, L. (2013). Mediation effect of TQM technical factors in excellence management systems. Journal of Business Research, 67(5), 769–774. https://doi.org/10.1016/j.jbusres.2013.11.042
Cheung, Y., Kong, D., Tan, W., & Wang, W. (2015). Being good when being international in an emerging economy: the case of China. Journal of Business Ethics, 130(4), 805–817. https://doi.org/10.1007/s10551-014-2268-7
Government Electronic Portal (2022), Decision No. 450/QĐ-TTg of the Prime Minister: Approval of the National Environmental Protection Strategy until 2030, with a vision to 2050. https://chinhphu.vn/?pageid=27160&docid=205605&tagid=6&type=1
Diabat, A., & Govindan, K. (2011). An analysis of the drivers affecting the implementation of green supply chain management. Resources Conservation and Recycling, 55(6), 659–667. https://doi.org/10.1016/j.resconrec.2010.12.002
DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American sociological review, 48(2), 147-160.
Doang, N. T. P., & Dai, N. V. (2022). Factors affecting sustainable development of small and medium enterprises in Vietnam. Ho Chi Minh City Open University Journal of Science – Economics and Business Administration, 18(2), 44–54. https://doi.org/10.46223/hcmcoujs.econ.vi.18.2.2181.2023
Dubey, R., Gunasekaran, A., & Ali, S. S. (2014). Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain. International Journal of Production Economics, 160, 120–132. https://doi.org/10.1016/j.ijpe.2014.10.001
Ferdousi, F., Baird, K., Munir, R., & Su, S. (2018). Associations between organisational factors, TQM and competitive advantage. Benchmarking an International Journal, 25(3), 854–873. https://doi.org/10.1108/bij-05-2017-0110
Fuentes, M. M. F., Montes, F. J. L., & Fernández, L. M. M. (2006). Total Quality Management, strategic orientation and organizational performance: the case of Spanish companies. Total Quality Management & Business Excellence, 17(3), 303–323. https://doi.org/10.1080/14783360500451358
Gunasekaran, A., & Gallear, D. (2012). Special Issue on Sustainable development of manufacturing and services. International Journal of Production Economics, 140(1), 1–6. https://doi.org/10.1016/j.ijpe.2012.07.005
Ha, N. M., Tiep, L. T., & Huong, L. T. T. (2024). Corporate social responsibility and sustainable business performance: The mediating role of green process innovation and green business process management in Vietnam. Journal of Finance – Marketing Research, 15(3), 31–45. https://doi.org/10.52932/jfm.vi3.478
Ha, G. K. N., & Bui, V. N. (2019). Textbook for master’s degree research methods in business – Updated with SmartPLS. Hanoi, Vietnam: Finance Publishing House.
Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: indeed a silver bullet. The Journal of Marketing Theory and Practice, 19(2), 139–152. https://doi.org/10.2753/mtp1069-6679190202
Hassan, A. S., & Jaaron, A. A. (2021). Total quality management for enhancing organizational performance: The mediating role of green manufacturing practices. Journal of Cleaner Production, 308, 127366. https://doi.org/10.1016/j.jclepro.2021.127366
Hilman, H., Ali, G. A., & Gorondutse, A. H. (2019). The relationship between TQM and SMEs’ performance. International Journal of Productivity and Performance Management, 69(1), 61–84. https://doi.org/10.1108/ijppm-02-2019-0059
Kaynak, H. (2003). The relationship between total quality management practices and their effects on firm performance. Journal of Operations Management, 21(4), 405–435. https://doi.org/10.1016/s0272-6963(03)00004-4
Kumar, V., Choisne, F., De Grosbois, D., & Kumar, U. (2009). Impact of TQM on company’s performance. International Journal of Quality & Reliability Management, 26(1), 23–37. https://doi.org/10.1108/02656710910924152
La, S. N. (2023). The impact of corporate social responsibility disclosure on sustainable development and operational efficiency: A study on Vietnamese mining enterprises. Journal of Economics and Development, 85–94. https://doi.org/10.33301/jed.vi.1084
Le, T. T. (2019). The effect of green supply chain management practices on sustainability performance in Vietnamese construction materials manufacturing enterprises. Uncertain Supply Chain Management, 43–54. https://doi.org/10.5267/j.uscm.2019.8.007
Le, T. T., Nguyen, T. M. A., & Phan, T. T. H. (2019). Environmental Management Accounting and Performance Efficiency in the Vietnamese Construction Material Industry—A Managerial Implication for Sustainable Development. Sustainability, 11(19), 5152. https://doi.org/10.3390/su11195152
Le, T. T., Nhu, Q. P. V., Bao, T. B. N., Thao, L. V. N., & Pereira, V. (2024). Digitalisation driving sustainable corporate performance: The mediation of green innovation and green supply chain management. Journal of Cleaner Production, 446, 141290. https://doi.org/10.1016/j.jclepro.2024.141290
Makhlouf, H., Chatti, N., & Lakhal, L. (2023). The impact of TQM and green innovation on corporate sustainability: the mediating role of green supply chain management. International Journal of Quality & Reliability Management, 40(10), 2592–2611. https://doi.org/10.1108/ijqrm-10-2022-0291
Masudin, I., Wastono, T., & Zulfikarijah, F. (2018). The effect of managerial intention and initiative on green supply chain management adoption in Indonesian manufacturing performance. Cogent Business & Management, 5(1), 1485212. https://doi.org/10.1080/23311975.2018.1485212
Nazir, S., Zhaolei, L., Mehmood, S., & Nazir, Z. (2024). Impact of green supply chain management practices on the environmental performance of manufacturing firms considering institutional pressure as a moderator. Sustainability, 16(6), 2278. https://doi.org/10.3390/su16062278
Nguyen, M., Phan, A., & Matsui, Y. (2018). Contribution of quality management practices to sustainability performance of Vietnamese firms. Sustainability, 10(2), 375. https://doi.org/10.3390/su10020375
Nguyen Tan Trung (2021). Total Quality Management (TQM) and quality outcomes: The mediating role of technology absorption capacity and innovative culture (Doctoral dissertation, University of Economics Ho Chi Minh City). Retrieved from https://digital.lib.ueh.edu.vn/handle/UEH/62699
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How to Cite
Anh, T. T., & Ha, T. T. H. (2025). Proposed Research Model: The Relationship Between Total Quality Management and Sustainable Performance of Small and Medium Enterprises in Ho Chi Minh City. Journal of Finance - Marketing Research, 3(5ene). https://doi.org/10.52932/jfmr.v3i5ene.950