Proposed research model on the relationship between total quality management and sustainable performance of SMEs in Ho Chi Minh City
Date Published:
25/11/2025
Online Published:
25/11/2025
Section:
Business Administration, Marketing, Commerce, and Tourism
Main Article Content
Abstract
In the context of globalization and increasing pressure for sustainable development, small and medium enterprises (SMEs) in Vietnam-particularly those in Ho Chi Minh City-are facing significant challenges in enhancing operational efficiency while maintaining environmental and social responsibilities. Total Quality Management (TQM) is regarded as a strategic management tool that enables firms to strengthen their internal capabilities and achieve sustainable performance. However, existing studies have yet to fully elucidate the mechanisms through which TQM influences sustainable performance, as well as the mediating and moderating factors that shape this relationship in the context of SMEs in developing countries. Grounded in the Resource-Based View (RBV) and Institutional Theory, this study proposes a theoretical model to clarify the relationship between TQM and the sustainable performance of SMEs. The model incorporates the mediating roles of Green Supply Chain Management (GSCM) and Green Innovation-two critical factors that translate the core values of TQM into sustainable development outcomes. In addition, institutional pressure is considered as a key moderating variable that may influence the extent to which TQM and GSCM affect sustainable performance. The proposed theoretical framework can serve as a foundation for future empirical research and provide strategic guidance for enterprises pursuing sustainable development goals.
Keywords
Total quality management; Sustainable performance; SMEs
Article Details
Field of Economic (JEL Codes)
L29 - Other - Firm Objectives, Organization, and Behavior, M19 - Other - Business Administration, Q59 - Other - Environmental Economics
References
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Barney, J. (1991). Firm resources and sustained competitive advantage. Journal of Management, 17(1), 99–120. https://doi.org/10.1177/014920639101700108
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Cheung, Y., Kong, D., Tan, W., & Wang, W. (2015). Being good when being international in an emerging economy: the case of China. Journal of Business Ethics, 130(4), 805–817. https://doi.org/10.1007/s10551-014-2268-7
Dzikriansyah, M. A., Masudin, I., Zulfikarijah, F., Jihadi, M., & Jatmiko, R. D. (2023). The role of green supply chain management practices on environmental performance: A case of Indonesian small and medium enterprises. Cleaner Logistics and Supply Chain, 6, 100100. https://doi.org/10.1016/j.clscn.2023.100100
Fernando, Y., Jabbour, C. J. C., & Wah, W. (2019). Pursuing green growth in technology firms through the connections between environmental innovation and sustainable business performance: Does service capability matter? Resources Conservation and Recycling, 141, 8–20. https://doi.org/10.1016/j.resconrec.2018.09.031
Garza-Reyes, J. A., Yu, M., Kumar, V., & Upadhyay, A. (2018). Total quality environmental management: adoption status in the Chinese manufacturing sector. The TQM Journal, 30(1), 2–19. https://doi.org/10.1108/TQM-05-2017-0052
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Green, K. W., Inman, R. A., Sower, V. E., & Zelbst, P. J. (2018). Impact of JIT, TQM and green supply chain practices on environmental sustainability. Journal of Manufacturing Technology Management, 30(1), 26–47. https://doi.org/10.1108/JMTM-01-2018-0015
Gunasekaran, A., & Gallear, D. (2012). Special Issue on Sustainable development of manufacturing and services. International Journal of Production Economics, 140(1), 1–6. https://doi.org/10.1016/j.ijpe.2012.07.005
Dangelico, R. M., & Pujari, D. (2010). Mainstreaming Green Product Innovation: Why and how companies integrate environmental sustainability. Journal of Business Ethics, 95(3), 471–486. https://doi.org/10.1007/s10551-010-0434-0
Diabat, A., & Govindan, K. (2011). An analysis of the drivers affecting the implementation of green supply chain management. Resources Conservation and Recycling, 55(6), 659–667. https://doi.org/10.1016/j.resconrec.2010.12.002
DiMaggio, P. J., & Powell, W. W. (1983). The iron cage revisited: Institutional isomorphism and collective rationality in organizational fields. American sociological review, 48(2), 147-160.
Doang, N. T. P., & Dai, N. V. (2022). Factors affecting sustainable development of small and medium enterprises in Vietnam. Ho Chi Minh City Open University Journal of Science – Economics and Business Administration, 18(2), 44–54. https://doi.org/10.46223/hcmcoujs.econ.vi.18.2.2181.2023
Dubey, R., Gunasekaran, A., & Ali, S. S. (2014). Exploring the relationship between leadership, operational practices, institutional pressures and environmental performance: A framework for green supply chain. International Journal of Production Economics, 160, 120–132. https://doi.org/10.1016/j.ijpe.2014.10.001
Ferdousi, F., Baird, K., Munir, R., & Su, S. (2018). Associations between organisational factors, TQM and competitive advantage. Benchmarking an International Journal, 25(3), 854–873. https://doi.org/10.1108/bij-05-2017-0110
Fuentes, M. M. F., Montes, F. J. L., & Fernández, L. M. M. (2006). Total Quality Management, strategic orientation and organizational performance: the case of Spanish companies. Total Quality Management & Business Excellence, 17(3), 303–323. https://doi.org/10.1080/14783360500451358
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How to Cite
Anh, T. T., & Ha, T. T. H. (2025). Proposed research model on the relationship between total quality management and sustainable performance of SMEs in Ho Chi Minh City. Journal of Finance - Marketing Research, 3(5ene), 104-118. https://doi.org/10.52932/jfmr.v3i5ene.950