PHAM, Thi Xuan Thao. Factors driving customer satisfaction in Vietinbank’s retail banking product. Journal of Finance - Marketing Research, [S. l.], v. 13, n. 6, p. 117–126, 2022. DOI: 10.52932/jfm.vi72.254. Disponível em: https://jfm.edu.vn/index.php/jfme/article/view/840. Acesso em: 15 dec. 2025.