TO, Anh Tho. Assessing customer satisfaction with the retail service quality of Zara Vietnam stores. Journal of Finance - Marketing Research, [S. l.], v. 13, n. 6, p. 13–23, 2022. DOI: 10.52932/jfm.vi72.351. Disponível em: https://jfm.edu.vn/index.php/jfme/article/view/830. Acesso em: 15 dec. 2025.