TRAN, Dang Khoa; NGUYEN, Hoang Son. Exploring the effects of service quality on customer loyalty: An empirical study of Vinaphone. Journal of Finance - Marketing Research, [S. l.], v. 14, n. 3, p. 89–99, 2023. DOI: 10.52932/jfm.vi3.356. Disponível em: https://jfm.edu.vn/index.php/jfme/article/view/826. Acesso em: 15 dec. 2025.